Some time ago, Tom Bradley wrote a post about the importance of submitting detailed customer error reports (CERs) and how the details you provide in the user comments can help us in narrowing down a problem and arriving at a resolution to the crash that kicked off the CER in the first place. Typically, CER user comments fall into three categories:
1. No details at all.
2. Step-by-step details of what the user was doing when the crash occurred.
3. Swearing, fury and vitriol at Autodesk for the crash.
Every now and then, however, we come across CER comments that fall into a completely different category:
"Dude, my PC just, like, totally freaked out, you know? It was like, one minute I was editing some text or something, and then like, the next minute it was like totally locked up and CAD was like, I'm not responding, and I was like are you responding, and it's like, no I'm not responding, so I was like doing nothing for a little bit and then like the dialog box of despair comes up and tells me that AutoCAD LT could, like, not continue. I was like nooooooooo!, but then the dialog box was like, would you like to save your changes, and I was like, yeah man, that would be like AAAAWWWWSOME."
Now, from a diagnostics standpoint, this isn't the most helpful comment I've ever seen, but it sure is one of the more creative. So, thank you, AutoCAD LT user ... you made me laugh! A hotfix for that particular problem is now available and you should have already received a CER round-trip email notifying you about it.
Note: Even though I shared this particular CER comment (and how could I not), I did so with the explicit permission from the user and I did not share the user's name or any other related information. We take this data very seriously. All customer-specific data is kept confidential and is never shared internally or externally for marketing purposes. CERs are very important to us so, if a crash occurs, don't hesitate to hit that Send button and always provide comments to help us reproduce the problem.