Would you like to work at Autodesk? We are looking for an AutoCAD MEP specialist for our Product Support Team. Please see the details below:Product Support Specialists provide frontline technical support of Autodesk products to our customers and partners through a variety of channels. Using troubleshooting, problem solving and communication skills, this role ensures technical problems are analyzed, documented and resolved, creating an outstanding customer experience and contributing to an environment of shared team knowledge. This role reports to a Support Manager.
As a global leader in 3D design, engineering, and entertainment software, Autodesk helps people imagine, design, and create a better world. Autodesk accelerates better design through an unparalleled depth of experience and a broad portfolio of software to give customers the power to solve their design, business, and environmental challenges. In addition to designers, architects, engineers, and media and entertainment professionals, Autodesk helps students, educators, and casual creators unlock their creative ideas through user-friendly applications.
3 to 5 years experience using AutoCAD MEP
Experience using AutoCAD
Functional knowledge of Mac OS X and network configurations
Proven customer service experience
Demonstrated exceptional team player skills
Strong written and verbal English communication skills
Familiarity of Knowledge Centered Support (KCS) practices & NPS (Net Promoter Score)
Ability to read, write and speak fluent Brazilian Portuguese/Spanish or French would be considered a definite advantage in this role.
Primary Location: Americas-United States-New Hampshire-Manchester