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    « 2010 Cascading and the PLIST increment | Main | April 2009 Technical Solutions »

    April 30, 2009



    This posting might not be as technical as the previous ones however; it may serve a very useful purpose by explaining what is really going behind the Technical Support scene at Autodesk.

    Anyone could face difficulties and unexpected error messages by using any kind of software - let alone a comprehensive one such as AutoCAD - and what it just makes everything worse is an unanswered help request.

    By reading through this posting we can realize that there is no need to start seeing red by not receiving any answer from any kind of corporate business entity, perhaps it is better to think first and ask ourselves: did we asked the right question and did we use the appropriate communication channel?

    We better do next time before the cake hits the fan!

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