Autodesk Design Suites and Prior Version Licenses

There is an issue with Autodesk Design Suite licenses that can affect how many prior product version licenses are available after the licenses have been combined.

Note: Prior Version Support is a Subscription benefit that allows you to run the current version of a product plus the three previous versions (if they exist).

Example #1:

You purchased and activated five licenses of Autodesk Design Suite Premium 2011 and, on another day, you purchased and activated two licenses of Autodesk Design Suite Advanced 2011. Because you are on Subscription and have prior version support, you expect to have access to seven licenses of AutoCAD 2010-2008 (a common product between the two Suites) however only two licenses are available for these product versions.

Example #2:

You purchased and activated five licenses of AutoCAD 2011 and, on another day, you purchased and activated two licenses of Autodesk Design Suite Advanced 2011. Again, because you are on Subscription, you expect to have access to seven licenses of AutoCAD 2010-2008 (a product that is available in the Suite and as a separately installed product) however only two licenses are available for these product versions.

This is a known issue when combining Autodesk Design Suite licenses where the license manager will evaluate the prior product versions that are common between an Autodesk Design Suite and a previously installed product or Suite, and provide only the number of licenses for the last Suite that was activated. Using the example #1 from above, you would have access to all seven licenses of AutoCAD 2011 but only two licenses of AutoCAD 2010-2008. This is because the Suite with two licenses was added at a later date than the Suite with five licenses. If both Suites had been activated on the same day, all seven licenses would be available for the prior product versions.

To resolve this issue contact your reseller or visit https://registeronce.autodesk.com and regenerate the original product license and the new Suite license so they have the same issue date. The issue date can be determined by inspecting your license file and looking for the ISSUED= section in each increment. For example:

PACKAGE 64300ACD_F adskflex 2.000 COMPONENTS="71200ACD_2010_0F \
57600ACD_2009_0F 54600ACD_2008_0F 51200ACD_2007_0F" \
OPTIONS=SUITE SUPERSEDE ISSUED=25-May-2010 SIGN="1242 937A \

This issue affects the following Autodesk Design Suites:

• Autodesk Design Suite Standard 2011
• Autodesk Design Suite Premium 2011
• Autodesk Design Suite Advanced 2011
• Autodesk Factory Design Suite Premium 2011
• Autodesk Factory Design Suite Advanced 2011
• Autodesk Plant Design Suite Premium 2011
• Autodesk Plant Design Suite Advanced 2011

This issue does not affect the current version of products that are common between the Autodesk Design Suites (or between an Autodesk Design Suite and an installed product that is common to both); it only affects the prior versions of products that are common between the product installations.

This information is also available in the following technical solution:
Not all licenses for prior product versions are available after activating an Autodesk Design Suite

Comments

[Matt Tingley]

I am using AutoCAD 2009 LT and recently when I try to save a drawing, this message has appeared:

"One or more objects in this drawing cannot be saved to the specified format. The operation was not completed and no file was created."

Why is this happening and how can it be fixed?

Thanks for your time,

Matt Tingley

[Software Testing Services]

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