Most of us have used the Windows Cleanup Utility in the past to remove programs that seem to be 'stuck'. This tool would forcibly remove the program, and then a user could manually delete any folders left behind. Recently this tool was retired, but a new one has replaced it.
The new tool is called Microsoft Fix-it. Some of its capabilities are removing bad registry keys on 64 bit systems and resolving problems when a program cannot be installed. Please take a look at the link below to explore this useful new tool!
http://support.microsoft.com/mats/Program_Install_and_Uninstall
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