"Connection denied" message when trying to add network content in Content Explorer

When trying to add network content to Content Explorer, you may come across this message:

"Add Network Content failed - Connection denied from remote computer to Personal Autodesk Content Service"

This error indicates that the Content Service on the remote machine was installed with the "Personal Access" option instead of the "Public Access" option. The "Personal" version of the Content Service does not allow remote connections from other machines.

In order to allow other machines to connect to content on this machine, the machine you are trying to connect to needs to have the "Public" version of the Content Service installed.

In order to resolve the situation, the following steps should be performed on the remote machine (the machine you were trying to connect to):

1. Under Control Panel > Programs and Features, Uninstall the Autodesk Content Service
2. Delete the folder %programdata%\Autodesk\Content Service\Server
3. Install the ‘public’ version of the service from the install disk under “Tools and Utilities”.  

  

If you click on the down arrow, you see two options under "Installation Type":  "For Public Access" and "For Personal Access".
Select the option "For Public Access". 
 
 

Click on "Click to close and return to product list", make sure the box next to "Autodesk Content Service" is checked, and click on "Install"
 
 

After the installation finished, open the Content Service Administration Console and verify that Access is set to "Public":
 
 
 
Next, click on "Add Watched Folder" to add the desired shared folders.
 
Now you should be able to access these folders from Content Explorer on other machines.